Selea carries out, free of charge, all repairs to the product and/or parts of the product that it recognises, directly through its Technical Support Service, as being defective in manufacturing and/or in the materials used.
The warranties offered
All products are covered by a 24-month warranty as long as the product is used correctly, in compliance with its intended use and as per the instructions provided in the technical documentation attached.Product warranty shall be deemed void if the malfunction is caused by incorrect installation or the material is tampered with or the safety seals have been removed.The warranty also excludes material that is damaged by external events of an electrical, atmospheric or accidental nature.
How to proceed
First, we suggest opening a ticket through the link support, describing the problems encountered in as much detail as possible.
Don’t forget to provide all your details (company data and telephone number) and the SERIAL NUMBER of the equipment (without which we are unable to provide adequate support).
Based on your description, we work out the most appropriate solution to implement, whether to proceed electronically (by connecting the camera in IP) or whether to return the product directly to our company.
Many problems can be solved over the telephone by remotely accessing the device.Sometimes, it’s just a matter of adjusting the parameters, such as those of the lens, for example, while in other cases, errors probably occurred during product installation.We are experts and that’s what we are here for.Our goal is to solve the problem as soon as possible.
Whenever you need to send the product back to our Support for repair, you must always fill in this form: RMA
You should pay particular attention to completing the section relating to the description of the problem and product use (application field).Don’t forget to include your company details, email and telephone numbers.We will get back to you as soon as possible with the results of our assessment and any damage we have found.Of course, product warranty is reliant on showing proof of purchase (invoice).The warranty is valid only within the European Union, the European Economic Area, Switzerland, Macedonia, Serbia, Bosnia-Herzegovina and Turkey, for products purchased and used exclusively in these countries.If the country of use is different from the country of purchase, support will be provided in accordance with SELEA’s terms and conditions.For repairs, the goods must be shipped ex works or returned to the nearest authorised support centre.
All equipment is tested and guaranteed before shipping.
In spite of this, we sometimes see products returned that do NOT have anymanufacturing defects and the malfunctions have been caused by external factors such as incorrect connections. manomissioni da parte dall’installatore o di dispositivi con evidenti danni fisici dovuti ad un’errata alimentazione, per esser stati sottoposti ad esempio, ad un eccesso di tensione elettrica.Such cases where there is clear failure to follow what is indicated in the specific user manual (use and maintenance manual) and failure to observe the warnings regarding installation, use and maintenance of the product, mean the following are not covered under warranty:
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